CONTACT
We really appreciate you helping us build our brand and supporting our ambitions. It’s early stages for us but customer satisfaction is our number one priority.
Please feel free to get in contact using the 'get in touch' form below or you can email us at:
info@southwestproject.co
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GET IN TOUCH
Deliveries & Returns
Where do we deliver to?
We deliver to the UK mainland. For deliveries to Isles, Scottish Highlands, Channels Islands & Northern Ireland and the EU please contact us here for options and prices.
Once your order has been dispatched we will email you confirmation of your product.
UK Customers: How do I return my order?
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Individual products may be excluded from this guarantee. Check the product description before you place your order.
What is our returns policy?
If you aren't delighted with your purchase before you use it, you can return a product within 30 days and we will happily refund the purchase price.
Please contact us at info@southwestproject.co to initiate a refund.
How do I get a refund?
As soon as we receive and process your return, we will notify you via email. Your account should be credited within 10 business days of the time that you receive this email. The return funds should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.